What currency are the prices do I see on the site?
All prices are in USD.
I just placed an order; when will it be shipped?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out; the average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after seven business days, please email us at firstname.lastname@example.org.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective or damaged.
We give you 30 days to send it back to us for a full refund. It would be best if you shipped it back at your own expense; once we have received the product, we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You can cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.
I have entered an incorrect address. What do I do now?
If you have miss-spelt or auto-filled in an incorrect address, reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at email@example.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centres based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered. Can you please help?
Please send us an email to firstname.lastname@example.org